Transform your communication with the Transform your communication with the Serving Customers Using Social MediaServing Customers Using Social Media course, priced at just course, priced at just Original price was: $13.00.Original price was: $13.00.Current price is: $5.00.Current price is: $5.00. on on NLPLibrary.comNLPLibrary.com! As a dedicated hub for Neuro-linguistic programming, we offer an extensive library of downloadable courses in ! As a dedicated hub for Neuro-linguistic programming, we offer an extensive library of downloadable courses in Neuro-Linguistic ProgrammingNeuro-Linguistic Programming. Achieve mastery with expert-led, self-paced learning and save over 80%. Explore the power of NLP today!. Achieve mastery with expert-led, self-paced learning and save over 80%. Explore the power of NLP today!

Salepage link: Salepage link: At HERE. Archive:
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Serving Customers Using Social Media

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nnnnSocial media is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.nnExamine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.nn_x000D_n

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- Responding quicklyResponding quickly
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- Switching channels with easeSwitching channels with ease
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- Moving from a public to a private channelMoving from a public to a private channel
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- Writing in a personal but professional toneWriting in a personal but professional tone
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- Including emojis and GIFsIncluding emojis and GIFs
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- Combining templates and free textCombining templates and free text
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- Sharing knowledgeSharing knowledge
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- Handling angry customersHandling angry customers
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- Responding to low ratings and reviewsResponding to low ratings and reviews
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- Following punctuation and grammar rulesFollowing punctuation and grammar rules
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